Refunds will be initiated as per the following policies.

1. If the service is not initiated, the client is eligible for full refund of the amount paid.
2. If the client has approved the final services needed or is demanding changes in the service type, then the refund will become void and cannot be initiated.
3. If a refund is demanded within 2-7 days after the delivery of a service where clients point to major issues only 50% of the paid amount will be refunded or issues will be fixed at no extra cost.
4. A client cannot claim a refund after 7 days of the delivery of the service.
5. Once the service is initiated or gets live there will be no refund afterward. And if a client demands to make any other changes than requested before there will be a certain fee depending on the nature of the request.
6. There will be a valid reason for the refund claim such as the service output is not the same as briefed etc.
7. DragonX Offensive Securities have all the right to disapprove/cancel the refund request if the intention or reason for the refund is not in good faith.
8. For more specific refund policy queries, you can contact us by email: [email protected]